Returns & Refunds
We accept returns within 30 days of delivery. To be eligible, items must be unworn or unused, with tags, in the original packaging, and accompanied by a receipt or proof of purchase.
To start a return, email us at matt@oldsaloon.com. If your return is accepted, we’ll send you a return shipping label and instructions. Returns should be sent to: P.O. Box 937, Emigrant, MT. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order on arrival and contact us right away if an item is defective, damaged, or incorrect so we can make it right.
Non-returnable items
We can’t accept returns on perishable goods, custom or personalized items, personal care products, hazardous materials, flammable liquids or gases, sale items, or gift cards. If you have questions about a specific item, just ask.
Exchanges
The fastest way to exchange an item is to return it and place a new order once the return is accepted.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved. Approved refunds are issued to your original payment method within 10 business days; your bank or credit card company may take additional time to post it. If more than 15 business days have passed since approval, contact us at matt@oldsaloon.com.
Outlaws & Cowgirls Since 1902
